Our Commitment to Quality and Professional Standards
At OBPUK, we take the delivery and accreditation of Continuing Professional Development (CPD) very seriously. Our policies serve as the foundation of our commitment to excellence, ensuring that every course we offer, and every programme we accredit, meets the highest professional, ethical, and industry standards.
As an independent CPD course provider and accrediting centre, we have a dual responsibility: to deliver high-quality learning experiences to professionals worldwide and to evaluate and approve courses from other training providers with integrity and rigor. These policies provide clear guidance for learners, instructors, and partner organisations, defining expectations, processes, and responsibilities to maintain transparency, consistency, and fairness across all our operations.
By adhering to these policies, we safeguard the integrity of our CPD programmes, uphold the trust of learners, partners, and stakeholders, and continuously improve the quality and impact of the professional development we provide. With over a decade of experience since 2010, our organisation is dedicated to fostering lifelong learning, supporting career advancement, and promoting professional excellence globally.
- Course Development and Delivery Policy
- Assessment and Evaluation Policy
- Certification Policy
- Refund and Cancellation Policy
- Data Protection and Privacy Policy
- Equal Opportunities and Accessibility Policy
- Learner Conduct Policy
- Accreditation Criteria Policy
- Accreditation Application and Review Policy
- Accreditation Fees and Renewal Policy
- Monitoring and Compliance Policy
- Provider Code of Conduct / Ethics
- Appeals and Complaints Policy
2. CPD Course Provider Policies
This policy sets out how our CPD courses are designed and delivered to ensure maximum impact and learner engagement. It highlights the importance of aligning course content with professional standards, meeting the learning needs of participants, and using effective teaching methods to support knowledge retention and skill development.
Objective:
To ensure all CPD courses are developed and delivered to meet high educational standards.
Policy Details:
Needs Assessment: Conduct regular assessments to identify the learning needs of professionals in various sectors.
Curriculum Design: Develop curricula that align with industry standards and best practices.
Delivery Methods: Offer courses through online, face-to-face, and blended learning to accommodate diverse learning preferences.
Instructor Qualifications: Ensure instructors possess the necessary qualifications and experience to deliver course content effectively.
Learner Engagement: Implement interactive teaching methods to enhance learner engagement and knowledge retention.
Assessment is critical to measure the effectiveness of learning and ensure participants meet course objectives. This policy explains our approach to evaluating learner progress, providing constructive feedback, and using evaluation data to enhance course quality.
Objective:
To assess learners’ progress and the effectiveness of the CPD courses.
Policy Details:
Assessment Methods: Utilize a combination of formative and summative assessments, including quizzes, assignments, and practical evaluations.
Feedback Mechanisms: Provide constructive feedback to learners to support their professional growth.
Course Evaluation: Collect and analyse learner feedback to continuously improve course content and delivery methods.
Certification recognises learner achievement and demonstrates the credibility of the knowledge and skills gained. This policy outlines how we ensure that certificates are accurate, verifiable, and meaningful to learners and employers alike.
Objective:
To award CPD certificates that are recognised and valued by professionals and employers.
Policy Details:
Certification Criteria: Learners must complete all course requirements and assessments to receive certification.
Certificate Content: Certificates will include the learner’s name, course title, CPD hours, completion date, and a unique certificate ID.
Verification: Implement a system for employers and other stakeholders to verify the authenticity of certificates.
This policy provides clarity on how learners can cancel or reschedule courses and outlines the conditions under which refunds may be granted. It ensures transparency and fairness in handling unforeseen circumstances.
Objective:
To provide clear guidelines on cancellations and refunds to ensure fairness and transparency.
Policy Details:
Cancellation Procedures: Learners must notify [Your Organisation Name] within a specified period before the course start date to qualify for a refund.
Refund Conditions: Refunds will be processed according to the terms and conditions outlined at the time of enrolment.
Exceptional Circumstances: Consideration will be given to exceptional circumstances on a case-by-case basis.
Protecting the personal information of learners is essential for maintaining trust and compliance with data protection laws. This policy describes how we collect, store, and manage data securely while ensuring learners’ rights are respected.
Objective:
To protect the personal and professional information of learners in compliance with data protection laws.
Policy Details:
Data Collection: Collect only the necessary personal information required for course registration and certification.
Data Storage: Store personal data securely and restrict access to authorised personnel only.
Data Sharing: Do not share personal data with third parties without explicit consent, except where required by law.
Data Retention: Retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Ensuring that all learners have equal access to CPD courses is fundamental to our mission. This policy outlines our commitment to inclusivity, non-discrimination, and providing reasonable accommodations to support diverse learner needs.
Objective:
To ensure all learners have equal access to CPD courses and resources.
Policy Details:
Non-Discrimination: Provide equal opportunities to all learners, regardless of race, gender, disability, or other protected characteristics.
Accessibility: Ensure course materials and delivery methods are accessible to learners with disabilities.
Support Services: Offer reasonable accommodations to learners who require additional support.
3. CPD Accreditation Policies for External Providers
Accreditation ensures that external CPD courses meet professional standards and deliver measurable learning outcomes. This policy highlights the criteria courses must satisfy to maintain quality and credibility.
Objective:
To establish clear criteria for accrediting external CPD courses.
Policy Details:
Alignment with Industry Standards: Courses must align with recognised industry standards and best practices.
Learning Outcomes: Clearly defined learning outcomes that are measurable and achievable.
Assessment Methods: Use of appropriate assessment methods to evaluate learner achievement.
Instructor Qualifications: Instructors must possess relevant qualifications and experience.
Course Materials: Provision of up-to-date and relevant course materials.
A transparent and structured accreditation process is essential to ensure fairness and maintain trust. This policy outlines how providers apply for accreditation, how applications are reviewed, and how decisions are communicated.
Objective:
To outline the process for applying for and reviewing accreditation.
Policy Details:
Application Submission: External providers must submit a completed application form along with supporting documentation.
Review Process: Applications will be reviewed by an accreditation panel to ensure they meet the established criteria.
Decision Notification: Providers will be notified of the accreditation decision within a specified timeframe.
Appeals Process: Providers have the right to appeal accreditation decisions in accordance with the appeals procedure.
Transparency in accreditation fees and renewal procedures ensures providers clearly understand costs, obligations, and expectations. This policy explains the financial and compliance aspects of accreditation.
Objective:
To provide transparency regarding accreditation fees and renewal procedures.
Policy Details:
Fee Structure: Clearly outline the fees associated with the accreditation process.
Payment Terms: Specify payment terms and conditions.
Renewal Requirements: Accreditation is valid for a specified period, after which providers must apply for renewal.
Continuing Compliance: Providers must demonstrate ongoing compliance with accreditation criteria to maintain their status.
Continuous monitoring ensures that accredited courses maintain high standards over time. This policy explains how compliance is assessed, feedback is gathered, and corrective actions are taken if necessary.
Objective:
To ensure accredited courses continue to meet the required standards.
Policy Details:
Regular Audits: Conduct regular audits of accredited courses to assess compliance.
Feedback Mechanisms: Collect feedback from learners and stakeholders to evaluate course effectiveness.
Non-Compliance Actions: Outline actions to be taken in cases of non-compliance, including suspension or revocation of accreditation.
Policies are only effective if implemented consistently and reviewed regularly. This section explains how we communicate, apply, and update these policies to ensure they remain relevant and effective.
Implementation:
These policies will be communicated to all relevant stakeholders and incorporated into our operational procedures.
Review:
The policies will be reviewed annually to ensure they remain current and effective. Any necessary revisions will be made and communicated accordingly.